Effective Date: May 14th, 2026

Introduction

Dragonfly Counseling & Wellness, LLC (“Dragonfly Counseling & Wellness,” “we,” “our,” or “us”) may provide counseling and wellness services through telehealth technologies, including secure video conferencing platforms and electronic communications.

This Telehealth Policy explains important information regarding the use of telehealth services.

Definition of Telehealth

Telehealth refers to counseling or mental health services delivered remotely using electronic communication technologies such as secure video conferencing, phone calls, messaging systems, or online client portals.

Potential Benefits

Telehealth may provide increased accessibility, convenience, continuity of care, flexibility in scheduling, and reduced travel time.

Potential Risks

While telehealth offers many benefits, there are also potential risks, including:

• Interruptions due to internet or technology failures
• Reduced ability to respond to emergencies remotely
• Potential unauthorized access despite reasonable security safeguards
• Limitations in interpreting nonverbal communication
• Technical difficulties affecting communication quality

Appropriateness of Telehealth

Telehealth services may not be appropriate for all clients, all clinical situations, or all stages of treatment.

Your therapist may determine that in-person services, referrals, emergency care, or additional resources are more appropriate based on clinical judgment and safety considerations.

Emergency Situations

Telehealth services are not intended for crisis or emergency situations.

If you are experiencing a mental health emergency, thoughts of self-harm, thoughts of harming others, or any medical emergency, call 911 or go to the nearest emergency room immediately.

Client Responsibilities

Clients participating in telehealth services are responsible for:

• Providing accurate contact and emergency information
• Using a private and secure location during sessions
• Maintaining adequate internet connectivity and technology access
• Protecting the confidentiality of their own environment and devices
• Logging into sessions on time

Confidentiality and Privacy

Dragonfly Counseling & Wellness uses reasonable safeguards and HIPAA-conscious technologies designed to protect the confidentiality of telehealth communications.

However, no electronic communication system can guarantee absolute security, and clients acknowledge the inherent risks associated with internet-based communications.

Recording Prohibition

Clients may not record telehealth sessions without prior written consent from all participants.

Dragonfly Counseling & Wellness will not record telehealth sessions unless expressly authorized and documented.

Cross-State Services

Telehealth services may be limited by licensing laws and regulations. Clients agree to inform their therapist of their physical location at the time of each telehealth session.

Services may not be available in all jurisdictions.

Technology Interruptions

If a telehealth session is interrupted due to technological failure, reasonable efforts will be made to reconnect or continue the session using an alternative communication method when appropriate.

Consent to Telehealth

By participating in telehealth services, clients acknowledge that they understand the potential benefits and risks of telehealth and consent to receive services through electronic communication technologies when deemed clinically appropriate.

Changes to This Policy

Dragonfly Counseling & Wellness reserves the right to update or modify this Telehealth Policy at any time. Updated versions will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Telehealth Policy, please contact:

Dragonfly Counseling & Wellness, LLC
850 Michigan Avenue
Columbus, Ohio 43215
Email: info@dragonflycw.com