Privacy Policy

Effective Date: May 14th, 2026

Introduction

Dragonfly Counseling & Wellness, LLC (“Dragonfly Counseling & Wellness,” “Dragonfly,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, client portal, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, located at https://dragonflycw.com/, and through communications with our practice.

Practice Information

Dragonfly Counseling & Wellness, LLC
850 Michigan Avenue
Columbus, Ohio 43215
Email: info@dragonflycw.com

Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, request information, schedule an appointment, complete forms, or use our client portal.

This information may include your name, email address, phone number, mailing address, appointment requests, billing-related information, and any other information you choose to provide.

If you become a client, we may also collect health-related information, intake forms, psychosocial history, treatment-related information, payment information, and communications related to your care.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, time spent on pages, and similar analytics data.

Our website may also use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

How We Use Your Information

We may use your information to respond to inquiries, schedule appointments, provide counseling and wellness services, communicate with you, process payments, maintain records, improve our website, protect the security of our systems, and comply with legal, ethical, and professional obligations.

Protected Health Information

When information is collected in connection with counseling services, it may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state law.

PHI is handled in accordance with our HIPAA Notice of Privacy Practices, which explains how health information may be used and disclosed and describes your rights regarding that information.

Client Portal

Dragonfly Counseling & Wellness uses a secure client portal for scheduling, intake paperwork, client communication, billing, and telehealth-related services.

Clients should use the client portal for confidential communications whenever possible. Standard email may not be fully secure and should not be used to send sensitive clinical information unless you understand and accept the risks.

Third-Party Service Providers

We may use third-party service providers to support website hosting, scheduling, client portal services, telehealth, payment processing, email communication, analytics, security, and administrative operations.

These providers may have access to limited information only as necessary to perform services on our behalf and, where required, are expected to protect such information appropriately.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand how visitors interact with the site, improve performance, and maintain security.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Share Information

We do not sell your personal information.

We may share information when necessary to provide services, operate the website, comply with legal obligations, protect safety, process payments, respond to lawful requests, or support healthcare operations as permitted by law.

Confidentiality of Counseling Services

Information shared in therapy is confidential, subject to certain legal and ethical exceptions. These exceptions may include situations involving risk of serious harm to yourself or others, suspected abuse or neglect, court orders, legal requirements, or other circumstances required or permitted by law.

Your therapist will discuss confidentiality and its limits with you during the intake process.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Choices and Rights

Depending on applicable law and the type of information involved, you may have the right to request access to your information, request corrections, request restrictions, request confidential communications, or ask questions about how your information is used.

For health-related records and PHI, your rights are described more fully in our HIPAA Notice of Privacy Practices.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the website.

External Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: